Seller supplies as its sole warranty the following:
If you need to exchange an item, please call customer service (800)232-0734. Merchandise can not be returned with out a Return Authorization Number from Hubcap, Tire & Wheel. A customer service representative will then walk you through the steps for your return or exchange.
There are no returns or exchanges on merchandise in used condition, damaged condition, or otherwise any condition that is not brand new. Any tires or wheel and tire packages are considered in used condition once they have been mounted on a vehicle and driven on.
Merchandise must be completely repackaged in the original packing for return or wrapped in plastic and boxed before they are returned to us. You own the wheels until we clear the product any damaged due to improper shipping result in the customer not receiving credit on damaged wheels. Please make sure you package correctly.
If the product does not fit:
There are many factors that determine wheel fitment. If your car is not eligible for the Hubcap, Tire & Wheel fitment guarantee a sales rep will get in touch with you and you will be asked to sign a waver accepting a non fitment guarantee. In accordance with our Fitment Guarantee, Hubcap, Tire & Wheel will pay 100% of the costs to ensure proper fitment or exchange for a different application of the same product to ensure proper fitment. Exchanges are accepted if the merchandise does not fit the vehicle properly. For proper fitment on certain vehicles, applications may require a combination of wheel spacers, hub centric rings, and/or custom computer numerical control (CNC) machining. This technology is proven and been accepted in the wheel industry for over 50 years. Hubcap, Tire & Wheel only uses certified technicians.
TIMING: If your product has a fitment issue, you must contact Hubcap, Tire & Wheel Customer Service Department within 48 hours of merchandise delivery to report the issue. NO EXCEPTIONS
Damaged during shipping:
Hubcap, Tire & Wheel is Insured. All orders processed by Hubcap, Tire & Wheel must follow a strict quality check the insures that wheels and tires arrive in perfect condition. We do touch-less mounting and Road force balancing. Hubcap, Tire & Wheel ships in a very effective way to prevent any damage. First wrapped in a protective stretch wrap with multiple pieces of cardboard over the face and back of wheel . Then each package is placed in a thick double-walled cardboard box, and more cardboard is used to fill in any gaps to ensure that there is no movement in the boxes. This box is then finally sealed with an commercial grade packaging tape that keeps the boxes sealed.
With all this protection, damage is a rare issue. If by chance your order does get damaged during shipping, Hubcap, Tire & Wheel will negotiate a price or offer to exchange the damaged item at no additional cost. As soon as you notice the damage contact our Customer Service Department. You will be asked to e-mail a picture of the damage and then your new order will be shipped as soon as the damaged product arrives to the our warehouse. Save all packaging material, including box tires and wheels were shipped in. The carrier will then pick up and inspect the damaged merchandise to return to Hubcap, Tire & Wheel.
TIMING: If your shipment has arrived damaged, you must contact the Hubcap, Tire & Wheel Customer Service Department within 48 hours of receipt to report the damage.. No EXCEPTIONS
If you receive the wrong merchandise - NO COST
All orders processed by Hubcap, Tire & Wheel follow a strict quality procedure. Every order is checked by our sales managers, then they are checked by our shipping managers and signed off on when the labels are applied to the correct box. With all these precautions there is still a chance for human error. In the rare occasion that a mistake is made Hubcap, Tire & Wheel will cover 100% of the cost to pick up and send out the correct product. You are covered. Call customer service to report the situation.
TIMING: If you receive the wrong product, you must contact the Hubcap, Tire & Wheel Customer Service Department within 48 hours of receipt to report the issue. No EXCEPTIONS
If for some crazy reason you donít like your wheels:
If you donít like how your wheels or tires look, you can exchange them for another wheel or tire of equal or greater value. Customers will only have to pay for shipping charges to and from Hubcap, Tire & Wheel and a 20% restocking fee, as well as any difference in price plus all duties and taxes. If the exchange is for a Wheel and Tire package, the customer will also have to pay a $100 mounting and balancing fee. Plus shipping both ways which amounts to a total of $200.
TIMING: If you don't like the look of your wheels, you must contact the Hubcap, Tire & Wheel Customer Service Department within 48 hours. No EXCEPTIONS
Special/Custom Built Wheels:
Any wheels special or custom built wheels are not able to be returned for a refund. Any custom wheels drilled specifically for your vehicle, they cannot be returned for a refund. The only way an acceptable exchange can happen on custom built wheels is if the wheel was drilled wrong, damanged during shipment, or the wrong item was sent. There will be no refunds.
All merchandise sold by Hubcap, Tire & Wheel is sold in brand new condition and is covered by manufacturer warranty. The manufacturer warranty coverage relationship exists directly between and only between, the manufacturer and the customer. Although Hubcap, Tire & Wheel has no duty to become involved in manufacturer warranty claims, our Customer Service Department will still be happy to assist you in communicating and helping you receive a manufacturer warranty from the manufacturer. Other than applicable manufacturersí warranties, there are no other warranties, express or implied, including any warranty of merchantability for a particular purpose.
The Customer is liable for roundtrip shipping cost when returning or exchanging an item. This also applies to any issues concerning warranty.